Warranty Work
Certified repairs that protect the coverage you already paid for.
A warranty is only as good as the repair performed under it. Using an uncertified technician, a non-OEM part, or skipping a required maintenance step can void manufacturer coverage - turning what should've been a free repair into an out-of-pocket replacement.
BERCO is an authorized service provider for all major beverage and hot food equipment brands, which means warranty repairs are performed to the exact standard manufacturers require to keep your coverage valid. We also handle the claims process directly with the manufacturer, so you're not stuck coordinating paperwork and approvals on top of running your business.
Quick Facts
- Authorized service provider for all major manufacturers
- Genuine OEM parts on every warranty repair - no aftermarket substitutes
- BERCO manages the manufacturer claims process for you
- Manufacturer-certified technicians, living in the markets they serve
- Coverage across FL, GA, AL, MS, NC & SC
Warranty Work Across Every Equipment Category
BERCO performs authorized warranty repairs across the full range of beverage and hot food equipment, including:
- Soda fountains and dispensers
- Coffee and hot beverage systems - brewers, grinders, cappuccino and espresso machines
- Frozen carbonated beverage machines - carbonated and non-carbonated
- Ice machines
- CO2 and syrup infrastructure
- Hot food equipment - roller grills, hot cases, and warming equipment
Regardless of equipment type, the same standard applies: certified technicians, OEM parts, and a repair performed to the manufacturer's exact requirements.
Why Work With an Authorized Provider
- Protects your coverage. Repairs performed by an authorized, certified provider using OEM parts are exactly what manufacturers require to keep a warranty valid.
- No cost surprises. Warranty-eligible repairs performed correctly mean you're not paying out of pocket for something that should be covered.
- One less thing to manage. BERCO handles claim submission and manufacturer coordination directly, instead of leaving that process on your plate.
- A documented service record. Every warranty repair is documented, which protects your ability to file future claims and gives you a record for your own equipment tracking.
What Can Void Your Equipment Warranty
Manufacturers are specific about what keeps coverage valid, and it's easy to void a warranty without realizing it. Common causes include:
- Non-certified repairs. Manufacturers typically require repairs to be performed by an authorized, factory-certified technician. A repair from an uncertified provider - even a correct one - can void coverage.
- Non-OEM or aftermarket parts. Using parts that aren't manufacturer-approved is one of the most common reasons a warranty claim gets denied.
- Skipped required maintenance. Some manufacturer warranties are conditioned on documented preventative maintenance. Without that record, a claim can be denied even if the failure itself would otherwise be covered.
- Improper installation. If equipment wasn't installed to manufacturer specification in the first place, warranty coverage on later failures can be affected.
- Undocumented service history.
Warranty claims often require proof of proper service history. Working with a provider that documents every visit protects your ability to make a claim later.
How BERCO Handles Your Warranty Repair
- Diagnosis - a certified technician identifies the issue and confirms it's a warranty-eligible repair.
- Manufacturer coordination - BERCO handles the claim submission and approval process directly with the manufacturer.
- Certified repair - the repair is performed using genuine OEM parts, to factory standard.
- Documentation - the completed repair is documented, preserving your service history for any future claims.
For facility managers tracking warranty status across many locations and units, this documentation does double duty - it's what protects an individual claim, and it's also a running record you can use to track warranty status and service history across your entire footprint, rather than relying on memory or scattered paperwork per site.
You get the repair without having to manage the manufacturer relationship, the paperwork, or the tracking yourself. And as an authorized, manufacturer-certified provider we insure your warranty stays intact.
Worried Your Equipment Is Out of Warranty?
If your equipment has aged out of its manufacturer warranty, BERCO still provides the same certified repair standard through our Reactive Repairs service - 4-hour on-site response, 24/7/365, with OEM parts stocked for first-visit fixes.
Frequently Asked Questions
About Warranty Work (FAQs)
What voids a beverage equipment warranty?
Common causes include repairs performed by uncertified technicians, use of non-OEM or aftermarket parts, skipped required maintenance, improper installation, and lack of documented service history. Working with an authorized, certified provider avoids all of these.
Does BERCO handle the warranty claim process, or just the repair?
BERCO handles both. Our technicians perform the certified repair and manage the claim submission and approval process directly with the manufacturer, so you don't have to coordinate that yourself.
Do I need to use an authorized service provider for warranty repairs?
In most cases, yes. Manufacturers typically require repairs to be performed by an authorized, factory-certified technician using genuine parts in order to keep the warranty valid.
What happens if my equipment is no longer under warranty?
BERCO still provides certified repair service for out-of-warranty equipment through our reactive repair service, with the same manufacturer-certified technicians and OEM parts.
Does preventative maintenance affect my warranty coverage?
It can. Some manufacturer warranties require documented preventative maintenance as a condition of coverage. Keeping a documented PM schedule protects your ability to file a claim if a covered failure occurs.
Protect Your Warranty - Call the Authorized Provider
Don't risk your coverage on an uncertified repair. Let BERCO handle the diagnosis, the repair, and the manufacturer claim - all in one call.
