The Expertise

Trained. Certified.

Ready for the call.

A repair is only as good as the technician performing it. BERCO invests in continuous, structured training so every technician - not just a few senior staff - can diagnose and repair beverage and hot food equipment correctly the first time, across every major manufacturer we service.


Quick Facts

  • Manufacturer-certified technicians across 40+ major brands
  • EPA 608-certified for refrigerant handling
  • Ongoing training, not a one-time onboarding checklist
  • No subcontractors - every technician is a direct BERCO employee
  • Technicians living in the markets they serve

Manufacturer Certification, Not Just Field Experience


There's a real difference between a technician who's "worked on" a brand of equipment and one who's certified on it. Manufacturer certification means a technician has completed the specific training a manufacturer requires - covering that equipment's calibration standards, common failure points, and repair procedures. BERCO technicians are certified across the specific brands we service, which is also what keeps a manufacturer warranty intact when repairs are performed.

EPA-Certified for Refrigerant Handling


Equipment like ice machines and cold beverage systems involves refrigerant, and federal law requires EPA 608 certification to legally purchase, handle, or service refrigerant-containing equipment. BERCO technicians hold this certification, which means refrigerant-related repairs are handled legally and correctly - not something every general repair provider can say.

Ongoing Certification & Manufacturer Training


Equipment and technology change - manufacturers update control boards, calibration procedures, and diagnostic methods over time, and a certification earned years ago doesn't guarantee current knowledge. BERCO maintains ongoing manufacturer training so technicians stay current as equipment evolves, rather than relying on certifications that could be years out of date. This is also part of how BERCO evaluates and adds new manufacturer certifications over time, expanding the brands our technicians are authorized to service.


What Sets BERCO Technicians Apart


  • Direct employees, not subcontractors. Every BERCO technician is trained and certified to BERCO's standard - not a third party's. There's no subcontractor layer with inconsistent training or certification levels.
  • Technicians who live in the markets they serve. Beyond technical training, our technicians know the areas they work in, which means faster arrival and familiarity with the specific locations they service.
  • Specialized, not generalized. BERCO technicians focus specifically on beverage and hot food equipment - not general refrigeration, HVAC, or appliance repair - so their training and daily experience is concentrated on the equipment your business actually depends on.
  • Trained across categories, not just one. A single BERCO technician can be certified across soda fountains, coffee systems, ice machines, and frozen beverage equipment, which means one visit can often resolve issues across multiple equipment types instead of requiring separate specialists.

Why Technician Expertise Matters in Multi-Site Operations


  • Higher First-Time Fix Rates. Well-trained, certified technicians diagnose problems accurately, reducing the repeat visits and extended downtime that come from a repair that missed the real issue.
  • Consistency Across Every Location. Standardized training means the same level of service applies whether it's your flagship store or your newest location - equipment performance doesn't depend on which technician happens to show up.
  • Warranty Protection. Correctly performed, certified repairs keep manufacturer warranties intact and meet the standards manufacturers require - protecting coverage you're already paying for.
  • Root-Cause Problem Solving. Expert diagnostics identify why equipment is failing, not just the immediate symptom - preventing the same issue from resurfacing at that location or elsewhere in your footprint.

Frequently Asked Questions
About Our Expertise (FAQs)

  • Are BERCO technicians certified by the equipment manufacturers?

    Yes. BERCO technicians are manufacturer-certified across more than 40 major beverage and hot food equipment brands, meaning they've completed the manufacturer's specific training requirements for that equipment.

  • What is EPA 608 certification, and why does it matter?

    EPA 608 certification is a federal requirement for anyone who purchases, handles, or services refrigerant-containing equipment, such as ice machines and cold beverage systems. BERCO technicians hold this certification, ensuring refrigerant-related repairs are handled legally and correctly.

  • Does BERCO provide ongoing training, or just initial certification?

    BERCO maintains ongoing manufacturer training so technicians stay current as equipment and technology change, rather than relying on certifications that may be years out of date.

  • Are BERCO technicians employees or subcontractors?

    All BERCO technicians are direct employees. BERCO does not use subcontractors, which keeps training and certification standards consistent across every technician and every service call.

  • Can one BERCO technician handle multiple types of equipment in a single visit?

    Yes. BERCO technicians are trained and certified across multiple equipment categories - soda fountains, coffee systems, ice machines, and frozen beverage equipment - so a single visit can often resolve more than one issue at a location.

Smiling person in a light blue shirt and dark pants, standing with arms crossed on a white background

Expertise You Can Trust, Call After Call


Certified technicians, ongoing training, and no subcontractors - that's the standard behind every BERCO service call.